Eufy E28 Omni

The Eufy Omni E28 isn’t just another robot vacuum. It’s the first to include a built-in handheld spot cleaner right in the charging station, making it a genuine three-in-one floor cleaning system. Launched in April 2025 during Eufy’s Spring event, it immediately became available across the US through Amazon, Best Buy, Home Depot, and Eufy’s own store.

At $999 MSRP, it’s positioned as a premium option, though aggressive discounting has pushed real-world prices closer to $699-799. UK buyers saw similar pricing patterns, starting at £999 and settling around £699 on sale.

What Sets the E28 Apart

The headline feature is that integrated portable deep cleaner called FlexiOne. The right side of the dock doubles as a detachable handheld extractor, complete with a hose and cleaning head. Think of it as a mini Bissell Little Green that’s always charged and filled with cleaning solution, ready for pet accidents or upholstery stains. In testing, it actually outperformed the popular Bissell spot cleaner in suction power, successfully tackling set-in coffee and juice stains on carpet.

The mopping system works differently than most competitors. Instead of spinning pads or a static cloth, the E28 uses a motorized 11.4-inch roller that actively scrubs floors while simultaneously sucking up dirty water. Two scraper blades press against the roller 360 times per minute, continuously cleaning it as it spins. The result? Floors that are genuinely clean rather than just smeared with dirty water.

This extraction approach means the E28 can handle liquid spills without pushing them around, something dual-pad systems simply can’t do. Independent testing showed it removed dried stains far more effectively than average robot mops, scoring 127 versus the typical 93.

Hardware and Performance

Eufy advertises 20,000 Pa of suction, but let’s be realistic about that number. Independent testing measured actual suction at the cleaning head around 0.57 kPa, below the premium robot average of 0.8 kPa. That 20k figure likely represents a peak laboratory measurement rather than sustained cleaning power.

Here’s the thing though: the E28 still cleans exceptionally well. It removed about 85% of embedded sand from mid-pile carpet in standardized tests, placing it firmly in the top tier of robot vacuums. The cleaning performance comes from the whole system working together rather than brute suction force alone.

Key Specifications:

• Robot dimensions: 12.83” x 13.72” x 4.4” tall
• Omni Station: 14.63” x 19.07” x 17.29”
• System weight: 14.9 kg (32.8 lbs)
• Battery: 5,200 mAh with up to 216 minutes runtime
• Dustbin: 300 ml (empties into 3L station bag)
• Noise: 55 dB quiet mode, 62 dB max

The DuoSpiral brush splits into two halves that separate during operation to shed tangled hair. This works well for pet fur and typical dust, but long human hair remains a challenge. In testing, strands over 6 inches formed “hair cigars” behind the brush rather than wrapping tightly around it. Better than a clogged brush, but you’ll still find occasional hair clumps to pick up.

Both side brushes sit on extendable CornerRover arms that reach into corners and along walls, addressing the perennial round-robot weakness of missing edges. Combined with the squared-off front, the E28 achieves genuinely good edge coverage.

Navigation and Obstacle Avoidance

LiDAR navigation handles mapping and route planning while a front-facing RGB camera with LED illumination identifies obstacles. Eufy claims the AI.See system recognizes over 200 common objects, and testing backs up strong real-world performance: the E28 avoided 23 out of 24 placed obstacles, one of the best results recorded.

Pet owners will appreciate that the camera reliably detects and avoids pet waste, power cords, socks, and other floor debris. You don’t need to obsessively tidy before each cleaning run. The navigation efficiency measured at 0.9 square meters per minute, faster than the 0.7 average, meaning quicker whole-house cleaning.

One sensor limitation: very dark flooring can trigger false cliff detections. The robot might avoid sections of black carpet thinking they’re drop-offs. Marking problem areas as no-go zones solves this.

The Omni Station

The base station handles everything automatically: charging, dustbin emptying, mop washing, water refilling, dirty water draining, and hot air drying. It’s roughly the size of a small trash can plus water bucket sitting side by side.

After vacuuming, a powerful motor suctions debris from the robot into a sealed 3-liter bag. The process takes seconds but registers around 75 dB, loud enough to startle light sleepers if it runs at night. You can delay emptying cycles through the app.

The mop cleaning cycle scrubs the roller against dual scrapers while flushing with clean water and any added cleaning solution. A two-hour hot air drying cycle follows, preventing mildew and musty odors. The dock uses room-temperature water for washing, not heated, though the scrubbing action still gets the job done.

Water capacity: 2.5 liters clean, 1.8 liters dirty. You’ll refill and empty these every few runs depending on home size.

About That Dirty Water Leak

Early production units had a design flaw in the dirty water tank valve that caused leaking. Eufy acknowledged this and now provides free replacement tanks to affected owners who contact support. Units manufactured later in 2025 should have the fix already. If you experience dripping after cleaning runs, reach out to Eufy.

Battery and Runtime

The official 216-minute runtime applies to quiet mode on hard floors without mopping. Real-world mixed cleaning typically yields about 2 hours per charge. With mopping enabled, expect 114-145 minutes depending on suction level. The robot can clean roughly 1,200 square feet per charge on standard settings.

For larger homes, the auto-recharge-and-resume feature kicks in. The E28 returns to dock, charges to about 65% (roughly an hour), then picks up where it left off.

App and Smart Features

The Eufy Clean app provides comprehensive control: live mapping, scheduling, suction and water level adjustment, virtual no-go and no-mop zones, room selection, and per-room settings. The interface is intuitive and well-rated.

Multi-floor mapping works but requires completing one full map before adding another through the Manage Maps section. At least three floor maps can be saved.

Special modes include:

• Pet Mode: Increases suction and empties the dustbin more frequently
• Dirty Spot Cleaning: AI detects spills and performs focused scrubbing
• Dirt Inspection: A post-cleaning pass to double-check for missed spots
• Quick Mapping: Map your home without running a full clean

Voice control through Amazon Alexa and Google Assistant handles basic commands. Matter protocol support is advertised, with firmware updates gradually enabling it.

Mopping Details

The roller mop applies 15 Newtons (about 1.5 kg) of downward pressure, among the highest in the industry. Combined with 180 RPM rotation speed, it simulates hand scrubbing rather than the gentle swipe most robot mops provide.

The mop automatically lifts 10.5mm when detecting carpet, enough clearance for short-pile rugs. For thicker carpets, enable Carpet Avoidance mode to skip those areas entirely.

One slight trade-off: the E28 left marginally more residual moisture than pad-based mops in testing (1.3g versus 1.0g average). On glossy floors, this might mean occasional faint streaks as it dries. Using the lowest water setting and Eufy’s cleaning solution minimizes this.

Maintenance and Running Costs

The Omni Station handles most daily maintenance automatically. Users mainly need to empty and refill water tanks periodically and swap dust bags occasionally.

Consumable costs (annual estimates):

• Dust bags: $50/year (official 3-packs run $20-25; third-party options cheaper)
• Mop roller: $20-30/year (lasts several months to a year)
• Main brush: $15-20/year
• Side brushes: $10/year (pack of 2-4)
• Filters: $10-15/year (washable, replace every 6-12 months if worn)
• Cleaning solution: $17 per bottle, optional

Total annual upkeep runs roughly $50-100 with official parts, less with third-party alternatives. The app tracks component life and suggests replacement timing.

Warranty and Support

Eufy provides a 12-month limited warranty covering manufacturing defects. Their Plus Membership adds an extra 6 months for an annual fee.

Support has been responsive, particularly with the dirty water tank issue. Many users received replacement tanks quickly without extensive proof requirements. The Eufy community forum and Reddit presence provide additional troubleshooting help.

Who Should Buy This

The E28 makes sense for:

• Mixed floor homes: Seamlessly handles both vacuuming and mopping
• Pet owners: Strong hair pickup, waste avoidance, and a spot cleaner for accidents
• Larger homes: The big battery and auto-resume handle 200+ square meters
• Anyone who hates floor cleaning: This truly automates most of it

It might be overkill for small apartments where the large dock footprint feels excessive, or for mostly-carpeted homes where mopping capabilities go unused.

What About the Competition?

At its current sale price around $700-800, the E28 offers more features than similarly-priced alternatives:

Roborock S8 Pro Ultra ($1,200+): Better vacuum suction, polished software, but less advanced mopping and no spot cleaner.

Ecovacs Deebot X1/T20 Omni ($1,000+): Dual spinning mops but no water extraction, lower suction, less effective obstacle avoidance in testing.

Dreame L40 Ultra (~$1,000): Hot water mop washing, 11,000 Pa suction, but no spot cleaner and pad-based mopping can’t handle liquid spills.

iRobot Roomba Combo j7+ ($999): Excellent obstacle avoidance with pet poop guarantee, but far inferior mopping and less automation overall.

Eufy Omni E25: The sibling model at about $100 less lacks only the portable spot cleaner. If prices are close, the E28 is worth the upgrade.

Known Limitations

Suction claims: That 20,000 Pa figure doesn’t reflect real-world suction at the cleaning head. Performance is still excellent, but don’t expect shop-vac power.

Long hair tangles: Despite the anti-tangle brush design, 6+ inch strands form clumps that get ejected rather than contained. You’ll pick these up occasionally.

Runtime reality: The 216-minute spec requires quiet mode without mopping. Expect about 2 hours with mixed cleaning.

Dark floors: Black carpets or flooring may trigger false cliff sensor readings. Use no-go zones as a workaround.

Dirty water leak (early units): Contact Eufy support for a free replacement tank if you have this issue.

The Bottom Line

The Eufy Omni E28 packs remarkable functionality into a single system. The combination of effective vacuuming, genuinely scrubbing mopping with water extraction, and an always-ready spot cleaner addresses more floor cleaning scenarios than any other robot on the market.

It’s not perfect. The suction numbers are marketing fluff, long hair remains a maintenance task, and the dock takes up real floor space. But these are minor complaints against what it delivers: floors that actually get clean with minimal human intervention.

At current sale prices, it’s genuinely difficult to find a more capable robot vacuum system for the money.

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